Finding the correct post office in Al Satwa can be confusing, especially when different maps and directories show different branch names. Some listings still use Emirates Post or Al Bada’a Post Office, while current map results identify the branch as NXN – Al Bada’a Post Office, formerly Emirates Post. Visitors should also be careful not to confuse the postal branch with the nearby bus stop carrying a similar name.
This article provides the branch address, opening hours, contact number, available postal services, and directions to reach it. It also covers P.O. Box plans, parcel collection, International Driving Permit applications, and other useful details to check before visiting.
Quick Facts
| Detail | Information |
| Common search name | Satwa Post Office |
| Current map listing | NXN – Al Bada’a Post Office (formerly Emirates Post) |
| Listed address | 37 83B Street, Al Satwa, Dubai, UAE |
| Postal service provider | Emirates Post |
| Branch network | NXN |
| Customer-care number | 600 599 999 |
| Monday–Thursday | 9:00 AM–9:00 PM (reported map hours) |
| Friday | 2:00 PM–9:00 PM (reported map hours) |
| Saturday | 9:00 AM–9:00 PM (reported map hours) |
| Sunday | Not confirmed |
| Official website | emiratespost.ae |
Please note: Opening hours and street addresses are derived from third-party map data. They do not represent a timetable verified independently by the branch. As other directories may display different details, please check with Emirates Post before setting out.
Where Is the Postal Branch Located?
The postal centre appears at 37 83B Street, Al Satwa, Dubai, United Arab Emirates. Its position makes it a convenient reference point for people living or working in Al Satwa and nearby parts of Al Bada’a.
Map applications currently display the business as NXN – Al Bada’a Post Office (formerly Emirates Post). Searching for this full name can help you find the correct destination, particularly if an older directory still displays the Emirates Post branding.
You may find varying details regarding the street on other websites. Some listings mention ’35 Azhara Street’ or ‘39 83B Street‘; these addresses should not be considered interchangeable. Waze currently lists it as ‘37 83B Street‘, so be sure to check the map pin and street details before you travel.
How to find the correct map pin
Enter the following name into your navigation application:
NXN – Al Bada’a Post Office (formerly Emirates Post), 37 83B Street, Al Satwa, Dubai.
Check the destination on the map before starting your journey. A search for Satwa Post Office may also bring up the nearby public transport stop, which is a different location.
Satwa Post Office Opening Hours
The current Waze listing shows the following schedule for the Al Bada’a postal centre:
| Day | Reported opening hours |
| Monday | 9:00 AM–9:00 PM |
| Tuesday | 9:00 AM–9:00 PM |
| Wednesday | 9:00 AM–9:00 PM |
| Thursday | 9:00 AM–9:00 PM |
| Friday | 2:00 PM–9:00 PM |
| Saturday | 9:00 AM–9:00 PM |
| Sunday | Not confirmed |
Consider these as the hours listed on the map, rather than the branch’s definitive operating hours. Since other online directories may show different times, it would be advisable to verify before making the trip.
Does the branch open on Friday?
According to the Waze listing, this center is open on Fridays from 2:00 PM to 9:00 PM. The listing does not show the regular morning operating hours for other days of the week.
If you plan to visit on a Friday, it is advisable to call customer care beforehand. This is especially important if you need to collect a parcel or require a service for which the counter operating hours might differ.
Is it open on Sunday?
The available branch information does not confirm Sunday opening hours. Please contact Emirates Post or check their official branch locator before planning your visit.
Opening arrangements may also change during Ramadan, public holidays, or other periods when service schedules differ from regular working days.
Contact Number, WhatsApp and Customer Support
For postal inquiries, customers can contact Emirates Post via their national customer care number, 600 599 999. There is no separate, verified direct telephone number listed for the ‘Al Bada’a’ center.
Emirates Post lists the following contact channels:
| Contact method | Details |
| Phone | 600 599 999 |
| 600 599 999 | |
| customer.care@emiratespost.ae | |
| Website | www.emiratespost.ae |
Telephone support is available from Monday to Saturday. Standard operating hours are from 8:00 AM to 6:00 PM, with a break on Fridays between 12:00 PM and 1:30 PM.
Customers can also use WhatsApp to access a virtual assistant. This service is available 24/7 for shipment tracking and general assistance, proving especially useful when the telephone support team is unavailable.
Before visiting the center, clarify the type of service you require and confirm whether it can be handled at the ‘Al Bada’a’ center. Additionally, you may want to verify the latest operating hours and the specific documents required for your task.
Is It Emirates Post or NXN?
The various names associated with this postal destination can be confusing, especially for those who rely on outdated online directories. Some listings use the name “Emirates Post” or “Emirates Post Office-Al Badaa,” while the current entry on “Waze” identifies the location as “NXN – Al Bada’a Post Office” (formerly Emirates Post).
Emirates Post provides postal services in the United Arab Emirates, including domestic and international shipping, parcel tracking, and P.O. Box subscriptions. NXN positions itself as a nationwide logistics and delivery network, featuring physical branches as well as pick-up and drop-off facilities.
For someone visiting the center, these two names serve different purposes when seeking information. The current ‘NXN’ list helps in locating the destination on a map, while the ‘Emirates Post’ website provides details regarding postal services.
Keep these points in mind:
- Search for NXN – Al Bada’a Post Office when looking for the current map listing.
- Use Emirates Post’s website for postal services, shipment tracking, and P.O. Box information.
- Contact Emirates Post customer care to check whether the specific service you need is available at this centre.

Services Available Through the Postal Network
Emirates Post provides a variety of postal and delivery services throughout the United Arab Emirates. These include domestic parcel services, international shipments, letter delivery, tracking, and P.O. Box subscriptions. Their service portfolio also encompasses several additional offerings.
However, it is possible that a specific service, though part of their extensive network, may not be available at every individual counter. Therefore, it is advisable to contact customer care for confirmation before visiting the ‘Al Bada’a’ center for a particular task.
Domestic parcel delivery
Customers can send documents and parcels across the United Arab Emirates (UAE) using Emirates Post’s local shipping services. The available options depend on the weight, size, and destination of the parcel, as well as the desired delivery speed.
Costs and estimated delivery times may vary depending on the service chosen. Be sure to review the available options before handing over your shipment, especially if you require delivery by a specific date or need proof of delivery.

International shipping
Emirates Post also accepts eligible shipments for delivery outside the United Arab Emirates. Customers can utilize its international shipping services subject to applicable restrictions for documents, personal belongings, and commercial packages.
The destination country, parcel weight, dimensions, and the chosen service all influence shipping costs and delivery estimates. Customs regulations are also a significant factor; some items require additional documentation, while others may be prohibited from entering certain countries.
Check the destination country’s import requirements before preparing your package. The Emirates Post international shipping page provides service information and access to available rates.
Letters and document delivery
Emirates Post handles letters and documents for both domestic and international destinations. The appropriate mailing option depends on how quickly the documents need to arrive, and whether you require tracking or proof of delivery.
For important paperwork, a registered or trackable service may be a better choice than standard mail. Retain the receipt and shipment reference until the recipient has received the documents.
Parcel collection and returns
If you are expecting a parcel, check its tracking status before heading to the collection point. A shipment marked as “in transit” has not necessarily reached the facility, and it may not yet be available for collection.
Follow the instructions provided in the delivery notification. It should indicate whether the parcel is being delivered to your address or if it needs to be collected.
Customers returning online purchases should also check the seller’s return instructions. Some sellers provide a pre-paid label, while others require the customer to arrange the shipment. Have your return reference ready and verify the packaging requirements before taking the parcel to the drop-off location.

International Driving Permit
Emirates Post also includes applications for International Driving Permits (IDP) among its services. UAE citizens and residents who hold a valid UAE driving licence can apply through the channels specified on the official service page. These include branches within the national network, Emirates Post service centers, the website, and the smart application.
The listed application requirements are:
- Valid UAE driving licence.
- Original passport.
- Emirates ID.
- One colour photograph.
The prescribed fee for applying through a National Network Service Center or an Emirates Post branch is AED 178.50. The fee for applying online or via a smart application is AED 199.50, which includes delivery charges.
According to the official service page, the application process at the relevant branches takes approximately 15 minutes to complete, while the online application process is completed in five minutes. This permit remains valid for one year.
Before visiting: The service is listed across specified network channels, but its availability at this particular Al Bada’a counter has not been independently confirmed. Call ahead to avoid a wasted trip.
P.O. Box services
A P.O. Box provides an individual or a business with a dedicated postal address for receiving letters, packets, and parcels. Emirates Post offers separate subscription options for personal and business customers.
The difference between these packages lies in how customers receive their mail. Some packages provide a physical mailbox (at a post office) for mail collection, while others include the option of home delivery.
Applications can be submitted via the Emirates Post website or mobile application. Customers who require in-person assistance should verify which specific service center is authorized to process their application.
Personal and Corporate P.O. Box Prices
A personal P.O. Box is useful for individuals residing in the United Arab Emirates who require a permanent address for postal correspondence. Applicants must be at least 18 years old, meet residency requirements, and provide a valid Emirates ID.
Emirates Post currently publishes the following personal package prices:
| Package | Published price |
| MyBox | AED 300 |
| MyHome | AED 695 |
| MyHome Instant | AED 995 |
| Registration fee | AED 70 |
Subscription prices on the package page are listed inclusive of VAT, while a registration fee of 70 AED is shown separately. Please be sure to check the final amount at the checkout stage before making a payment, as prices and package terms are subject to change.
MyBox
MyBox provides a physical mailbox at an Emirates Post location. This option may be suitable for customers who prefer to collect their own letters and parcels.
This package offers a mailing address for receiving both domestic and international mail. It includes access to the mailbox as well as digital notifications, allowing customers to keep track of incoming correspondence.
MyHome
MyHome is designed for users who prefer to receive their mail at home rather than visiting a postal center.
Emirates Post receives and sorts the mail before arranging for weekly home delivery. This service may be suitable for residents who regularly receive correspondence but do not wish to collect it from a physical mailbox.
MyHome Instant
MyHome is designed for users who prefer to receive their mail at home rather than visiting a postal center.
Emirates Post receives and sorts the mail before arranging for weekly home delivery. This service may be suitable for residents who regularly receive correspondence but do not wish to collect it from a physical mailbox.
Corporate P.O. Box
Companies can obtain a ‘Corporate P.O. Box’ to receive business correspondence, official documents, and other mail. To do so, it is mandatory to submit a valid trade license along with the application, as well as necessary details regarding the company’s identity.
Corporate packages have their own specific eligibility criteria and documentation requirements. Therefore, before applying, business entities should familiarize themselves with the official Corporate P.O. Box service.
A personal P.O. Box cannot serve as a substitute for a Corporate P.O. Box. You should select a service that aligns with the applicant’s status and the intended use of the mailing address.
Satwa Postal Code
People searching for a postal code for Al Satwa may find different numbers on directory websites. One number that appears in some listings is 366, but it should not be treated as an officially verified postcode for the neighbourhood.
Traditional postal addressing in the UAE commonly relies on P.O. Box details rather than a separate street-based postcode for every area. A P.O. Box number belongs to the recipient and identifies their allocated mailbox. It does not identify a particular street or neighbourhood.

What if an online form requires a ZIP code?
This depends on the website and the delivery company. Some online forms require a postcode to be entered, even if the postal code system in the destination country differs from that of other countries.
If a form does not accept an empty field, check the provided instructions or contact the courier company. Do not enter a number taken from another (unrelated) website without first verifying whether the platform in question accepts it.
UAE postal address format
Emirates Post’s guidelines for writing addresses include the recipient’s name, P.O. Box number, physical address, emirate, and telephone number.
For a postal address, you can arrange the details in this order:
Recipient’s full name
Company name, if applicable
P.O. Box number, if available
Building name and street
Apartment or villa number
Dubai
United Arab Emirates
Contact telephone number
For a courier delivering directly to a home or office, include the full building and street address even if the recipient has a P.O. Box. The courier needs the physical delivery details to reach the property.
How to Reach the Postal Centre
Visitors can travel to Al Satwa by bus, metro, taxi, or private vehicle. The most suitable mode of transport depends on the starting point of the journey and the specific destination pin selected in the navigation application.
By bus
Dubai’s RTA timetable includes a public transport stop called Satwa, Post Office. Despite the similar name, this is a bus stop rather than the postal counter itself.
If you are heading to the branch, select the business listing for ‘NXN – Al Bada’a Post Office’ as your destination. Selecting a bus stop by mistake could lead you to a different location in the area.
Use the ‘RTA Journey Planner’ to check available routes, departure times, and connections. This planner provides the most up-to-date travel information, making it a more reliable reference than an outdated list of bus routes.
By metro
The ‘World Trade Centre’ and ‘Al Jafiliya’ stations on the Red Line Metro are the closest to ‘Al Satwa’. Since neither of these stations is located directly in the heart of the area, you may need to complete part of your journey by bus, taxi, or on foot.
Be sure to check the walking route before leaving the station. The distance and the most suitable mode of travel will depend on where you are starting your journey and what your final destination is.

By car or taxi
If you are driving, enter 37 83B Street, Al Satwa, Dubai into your navigation application. Make sure the selected result is NXN – Al Bada’a Post Office rather than the similarly named bus stop.
Passengers in a taxi can show the driver the full name of the business and its street address. Simply mentioning “Satwa Post Office” might confuse, as both the post office and transport stops may appear in local search results.
Parking availability depends on the conditions of the surrounding streets and the number of spaces available. Allow extra time if traveling during peak hours, especially if you need to arrive before the counter closes.
Parcel Tracking, Delivery and Retention
Before visiting a postal center, you can check the progress of your Emirates Post shipment online. The tracking service provides the latest information regarding the shipment and helps customers follow instructions related to its delivery or collection.
How to track an Emirates Post shipment
Use the following steps to check a parcel:
- Open the Emirates Post website.
- Select the shipment tracking option.
- Enter the tracking number.
- Check the latest status displayed.
- Follow any delivery or collection instructions.
Typically, when a shipment enters the postal network, or once information regarding it becomes available, the sender receives a tracking reference.
If the current status on the tracking page is unclear, please contact customer support and provide them with the shipment number. You may also use the WhatsApp virtual assistant as an alternative channel for tracking assistance.
What identification should you bring?
Follow the collection instructions provided with the shipment notification. Keep the tracking reference with you, and—if required by the notification or the service carry a valid form of identification.
If you intend to send someone else to collect the parcel, please first review the guidelines regarding authorization. The specific documentation required may vary depending on the shipment and the collection procedure.

How long are incoming parcels retained?
Emirates Post publishes different retention periods for incoming international mail categories:
| Mail category | Published retention period |
| Express mail | 15 days |
| Registered mail | 30 days |
| Economy / SAL parcels | 60 days on the international shipping page |
There is a difference between the two official Emirates Post references. The international shipping page lists 60 days for Economy/SAL parcels, while the general FAQ lists 30 days. Customers should check the conditions attached to their own shipment rather than assume that one period applies to every parcel.
These are published service-level periods. They do not guarantee that every shipment will be held at the Al Bada’a centre for the full period.
Documents and Details to Prepare Before Visiting
The documents you will need depend on the reason for your visit (or arrival). Having them ready in advance can save time at the counter—especially when you are sending an international parcel or submitting an application.
| Reason for visiting | Information to prepare |
| Sending a domestic parcel | Recipient’s address, phone number and parcel details |
| Sending an international shipment | Recipient’s full details, contents description and required customs information |
| Collecting a parcel | Tracking reference, notification and required identification |
| Applying for a personal P.O. Box | Valid Emirates ID and UAE residency eligibility |
| Applying for a corporate P.O. Box | Trade licence and required company identification details |
| Applying for an IDP | UAE driving licence, original passport, Emirates ID and colour photo |
For international shipments, please review the list of prohibited and restricted items before packing. Customs requirements in the destination country may also determine whether a parcel is permitted to enter.
Anyone wishing to apply for a P.O. Box should review the available packages, registration fees, and eligibility criteria before visiting a service center.
Important Things to Confirm Before Your Visit
While the list on the map can help you locate a center, it cannot confirm whether every type of postal service is available at that specific counter. A quick phone call before visiting can provide clarity on these important details.
Check these points before leaving:
- Whether the centre will be open on your intended visit date.
- Whether it handles the service you need.
- Whether your incoming parcel is ready for collection there.
- Whether the centre accepts International Driving Permit applications.
- Which documents and payment methods you need.
- Whether the application must be submitted online first.
Emirates Post’s branch locator service is the primary resource for finding postal service centers. You may also contact customer care to obtain information about specific branches. To learn details about the current network, please visit the NXN branch network page.

Conclusion
When searching for a postal center in Al Satwa, refer to the current listing for the NXN – Al Bada’a Post Office, located at 37 83B Street. Older Emirates Post listings may still appear in search results; therefore, verifying the full name of the location helps avoid confusion, for instance, with nearby bus stops.
Before visiting, confirm the operating hours and ensure that the counter provides the specific service you require. This is particularly important for International Driving Permit (IDP) applications, parcel collection, and P.O. Box transactions, as availability across the national network does not guarantee that every service is offered at every branch.
Keep your tracking reference, identification documents, and the recipient’s details ready. Checking the relevant service page or calling customer support before leaving home can save you the trouble of having to make a return trip.
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Frequently Asked Questions
1. Where is Satwa Post Office located?
In the current map listing, the destination is identified as ‘NXN – Al Bada’a Post Office’ (formerly Emirates Post), located at 37 83B Street, Al Bada’a, Al Satwa, Dubai.
2. What are the reported opening hours?
Waze reports 9:00 AM–9:00 PM from Monday to Thursday and on Saturday, and 2:00 PM–9:00 PM on Friday. Sunday hours have not been independently confirmed.
3. What is the contact number?
The published Emirates Post customer-care number is 600 599 999. It is the national support number; a separate direct telephone line for the Al Bada’a centre has not been verified.
4. Is the branch still connected with Emirates Post?
The current map listing uses the name NXN – Al Bada’a Post Office (formerly Emirates Post). Emirates Post remains the UAE’s postal service provider, while NXN presents itself as a nationwide logistics and branch network.
5. Can I send international parcels from this location?
Emirates Post offers international shipping through its service network. Contact customer care to check whether the Al Bada’a centre accepts your particular shipment before visiting.
6. Can I apply for an International Driving Permit?
Emirates Post lists IDP applications through National Network branches and Emirates Post service centres, as well as its online channels. Confirm that this specific centre processes applications before travelling.
7. Does Al Satwa have an official postal code?
Do not use unverified numbers from third-party directories as an official Al Satwa postcode. Use the appropriate P.O. Box and physical address details according to the delivery method.
8. How can I apply for a personal P.O. Box?
Eligible UAE residents aged 18 or older can apply through the Emirates Post website, mobile application, or an appropriate service centre. A valid Emirates ID is required.
9. Can a company rent a P.O. Box?
Yes. Emirates Post offers corporate P.O. Box subscriptions. Businesses need a valid trade licence and the required company identification documents.
10. How can I track an incoming shipment?
Visit the Emirates Post website, open its tracking service, and enter the shipment number. The WhatsApp support channel also provides virtual assistance with tracking enquiries.
11. How long will Emirates Post keep an incoming parcel?
The retention period depends on the shipment category. The international shipping page and general FAQ show different Economy/SAL periods, so check the applicable deadline with Emirates Post.
12. Is the Satwa, Post Office bus stop the actual postal branch?
No. The RTA timetable identifies Satwa, Post Office as a public transport stop. The postal centre appears separately under the NXN – Al Bada’a Post Office name.
13. Can I visit on Sunday?
The available branch listing does not confirm Sunday hours. Contact customer care or check the official branch locator before making the journey.
14. Does the customer-care number operate 24 hours?
Telephone support follows the operating hours published on the Emirates Post contact page. WhatsApp offers a virtual assistant for shipment tracking and assistance 24 hours a day.
