FEWA is now Etihad Water and Electricity (EtihadWE), following its 2020 rebranding. Residents in Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah still commonly search for “FEWA bill,” but all bill checking and payments are now handled through the official EtihadWE platform.
This guide explains how to check and pay your FEWA bill online, use Quick Pay, understand your bill, review the latest tariffs, resolve billing issues, and reduce your monthly electricity and water costs.
| In short, FEWA is now the Etihad Water and Electricity (EtihadWE). The service providers, coverage, and customer accounts remained unchanged – it was just a brand name and digital platform change. |
Fast Answers
What is a FEWA bill?
A FEWA bill is the monthly electricity and water bill that is sent to residents and companies in Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah, which is now called ETIHAD WATER AND ELECTRICITY (ETIHADWE).
How do I check my FEWA bill in three steps?
Instructions provided on etihadwe.ae or the EtihadWE App:
Step 1: Navigate to “View and Pay Bill“.
Step 2: Type in your Customer ID.
Step 3: Follow the bill and consumption details for the last month.
Can I pay my FEWA bill without creating an account?
Yes. With EtihadWE Quick Pay, no login registration is required to view and pay using Customer ID or Account Number.
Quick Facts
| Detail | Information |
| Current official name | Etihad Water and Electricity (EtihadWE) |
| Former name | Federal Electricity and Water Authority (FEWA) |
| Established under | Federal Decree-Law No. (31) of 2020 |
| Areas covered | Ajman, Umm Al Quwain, Ras Al Khaimah, Fujairah |
| Official website | etihadwe.ae |
| Customer service hotline | 800 3392 |
| Customer service email | cs@etihadwe.ae |
| Bill checking methods | Website, mobile app, Quick Pay (no login), banks, kiosks, exchange houses |
| As of | 2026 |
FEWA to EtihadWE: Why the Name Changed
For more than 20 years, the federal agency for electricity and water in the northern emirates was FEWA. In 2020, the UAE Government brought the authority to life with a new name, “Etihad Water and Electricity”, and transferred it to the Emirates Investment Authority, a Saudi Governmental entity and institution, to obtain a 100% ownership.
The rebrand upgraded the billing system, added the Quick Pay without login functionality,y and brought customer service together for all 4 emirates. Your account number, meter, and connection didn’t change; only the branding, application, and website.
| The term “FEWA bill” is still commonly used by residents, but every FEWA bill is now generated, viewed, and paid through the EtihadWE digital platform (etihadwe.ae) and mobile app. |
Etihad Water and Electricity (EtihadWE)
Which government-owned company now issues all FEWA bills – Etihad Water and Electricity. It is 100 per cent owned by the Emirates Investment Authority and was established exclusively to undergo the modernization of electricity and water distribution and billing in the Northern Emirates.
Etihad Water and Electricity does more than just bill you each month. It has a core function related to:
- Providing power and clean water to homes, businesses, and industries
- Responsibility for new connections, disconnections, and customer account records management.
- Coordinating all scheduling-related tasks and approving confirmations for clients’ appointments and payments
Which Emirates Does FEWA / EtihadWE Cover
EtihadWE (formerly FEWA) provides electricity and water service only to the Northern Emirates. You can find someone else to handle your utility bill if you don’t live in these four counties.
| Emirate | Utility Authority |
| Ajman | EtihadWE (formerly FEWA) |
| Umm Al Quwain | EtihadWE (formerly FEWA) |
| Ras Al Khaimah | EtihadWE (formerly FEWA) |
| Fujairah | EtihadWE (formerly FEWA) |
| Dubai | DEWA (Dubai Electricity and Water Authority) |
| Sharjah | SEWA (Sharjah Electricity, Water and Gas Authority) |
| Abu Dhabi / Al Ain | ADDC / AADC |
FEWA (EtihadWE) vs SEWA vs DEWA: Quick Comparison
Residents moving between emirates often confuse these three utility bills. Here is a simple comparison to avoid mix-ups.
| Feature | FEWA / EtihadWE | SEWA | DEWA |
| Coverage | Ajman, UAQ, RAK, Fujairah | Sharjah | Dubai |
| VAT on utilities | Not applied (federal exemption) | Applied | Applied |
| Billing cycle | Monthly | Monthly | Monthly |
| Quick Pay without login | Yes | Limited | Yes |
Must Read: SEWA Bill Check
Understanding Your FEWA Bill
A FEWA (EtihadWE) bill contains more than a dozen data points. Knowing what each one means makes it far easier to check your bill, spot errors, and understand exactly what you are paying for.
| Bill Element | What It Means |
| Customer ID / Account Number | Your unique identifier for every online bill check and payment |
| Meter Number | The unique serial number of your electricity or water meter |
| Premise Number | Identifies the physical property connected to the account |
| Bill Number | A unique reference for that specific invoice |
| Invoice Date | The date the bill was generated |
| Due Date | The last date to pay before a late fee may apply |
| Consumption Period | The billing cycle the charges relate tois usuallyyy one month |
| Previous Reading | Meter reading at the start of the billing period |
| Current Reading | Meter reading at the end of the billing period |
| kWh Consumed | Electricity used, in kilowatt-hours |
| Water Consumed | Water used, in cubic meters or imperial gallons |
| Tariff Slab | The consumption tier your usage falls into, which sets the per-unit rate |
| Fuel Surcharge | A variable fils-per-unit charge added on top of the base tariff |
| Service/Meter Charges | Fixed the administrative and meter maintenance fee |
| VAT | Not applicable — Northern Emirates utility bills are VAT-exempt |
| Total Amount Due | Sum of all charges for the billing period |
Where to Find Your Customer ID and Account Number
The Customer ID, also known as Account Number, is found on the top line of your physical and digital FEWA bill (typically next to your Name and your connection address). Just below, you can read the Meter Number and the Premise Number. Each time you visit a site online, or use the app or Quick Pay, you will need the Customer ID.
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Can tenants check and pay a FEWA bill?
Yes. The customer ID on a FEWA bill can be used to confirm and cover a FEWA bill by any registered account holder – including tenants – regardless of whose property it is. Registered mobile numbers and Emirates ID information are also kept up to date to prevent delays in our Duty to Inform system that alerts you to overdue bills — if your Emirates ID details have changed, please read our guide on updates to your Emirates ID.
Official 2026 EtihadWE Tariff Rates
EtihadWE publishes its tariff details on its official tariff page, which is updated on regualr basis. The rates are directly copied from that,, d tariffs are subject to revision – be sure to check the current schedule at etihadwe. ae before budgeting.
Electricity Tariff (per kWh, in fils)
| Category | Consumption Slab | Tariff (Fils) | Surcharge (Fils) |
| Residential (UAE Nationals) | Single slab | 7.5 | — |
| Residential (Expatriate) | Up to 2,000 kWh | 23 | 5 |
| Residential (Expatriate) | 2,001–4,000 kWh | 28 | 5 |
| Residential (Expatriate) | 4,001–6,000 kWh | 32 | 5 |
| Residential (Expatriate) | Above 6,000 kWh | 38 | 5 |
| Commercial | Up to 2,000 kWh | 23 | 5 |
| Commercial | Above 6,000 kWh | 38 | 5 |
| Industrial | Single slab | 40 | 4 |
Water Tariff (per cubic meter, in AED)
| Category | Monthly Consumption | Rate (AED per m³) |
| Residential (UAE Nationals) | Single slab | 3.3 |
| Residential (Expatriate) | 1–27 m³ | 7.7 |
| Residential (Expatriate) | 28–55 m³ | 8.8 |
| Residential (Expatriate) | Above 55 m³ | 10.12 |
| Commercial / Industrial | Up to 45 m³ | 7.7 |
| Commercial / Industrial | Above 91 m³ | 10.12 |
| As of 2026, EtihadWE bills expatriate residential customers 23–38 fils per kWh of electricity (plus a 5 fils surcharge) and AED 7.7–10.12 per cubic meter of water, based on official rates published on etihadwe.ae, last updated 14 July 2026. |
How a FEWA Bill Is Generated
Every FEWA (EtihadWE) bill follows the same monthly cycle, from meter reading to possible disconnection if left unpaid.
| Stage | What Happens |
| 1. Meter reading | EtihadWE records or estimates your electricity and water consumption for the month |
| 2. Bill generation | The invoice is calculated using the applicable tariff slab, surcharge, and service charges |
| 3. Due date set | Every bill shows a fixed due date for payment |
| 4. Reminder | SMS, email, or app notifications are sent as the due date approaches |
| 5. Late fee | A late payment fee may apply if the bill remains unpaid after the due date |
| 6. Disconnection | Continued non-payment can result in the electricity or water connection being cut off |
| 7. Reconnection | Service is restored after the outstanding balance and any reconnection fee are paid. |
Must Read: DEWA Bill Check
How to Check Your FEWA Bill Online
There are three main ways to check a FEWA bill online in 2026. Each suits a different type of user.
Typical website flow: Website → Services → eServices → View and Pay Bill → Enter Customer ID → View Bill → Pay.
Method 1: Official EtihadWE Website
To visit etihadwe.ae, click on Services and eServices, and click on View and Pay Bill. Type in your Customer ID or account number to check your bills and your previous bill consumption.
Method 2: EtihadWE Mobile App
Download the official EtihadWE app from the App Store or Google Play. Use your registered data to log in and see your current bill, previous bills, consumption histor and get due-date reminders.
Method 3: Quick Pay (No Login Required)
Check and pay your bill from a single account number, no registration required w, with the Quick Pay option. The quickest way for an onetime evaluation!
Quick Pay in Detail
Quick Pay is EtihadWE’s guest checkout type service, created to meet the needs of residents who want to check or pay a bill in less than a minute without logging in to the internet within an online account.
Only the Customer ID entry is required, major credit and debit cards are accepted, and it displays an immediate AMT Due. Upon receipt of payment, a digital receipt is delivered on-screen and can be saved or mailed out.
Quick Pay is good for occasional payments, but not for tracking ongoing consumption over a period of months. For residents interested in finding out how much people are using over time, it’s recommended to use the full website login or the mobile app.
Must Read: FAB Balance Check
Can I download old FEWA bills?
Yes. The history of payments made in the past is accessible after login via the EtihadWE Website / App under the billing history section — Quick Pay does not keep payment history.
How to Pay Your FEWA Bill
EtihadWE offers multiple payment channels, allowing residents and businesses to pay through the method that is most convenient for them.
| Payment Channel | How It Works | Best For |
| EtihadWE website | Pay via Quick Pay or after login, usina g card or e-wallet | Desktop users |
| EtihadWE mobile app | Log in, select the bill, and pay by card | Smartphone users |
| UAE bank online/mobile banking | Add FEWA/EtihadWE as a biller, pay by account number | Existing bank customers |
| Self-service kiosks | Cash or card at malls, hypermarkets, petrol stations | Users without internet access |
| Exchange houses | Al Ansari Exchange and similar, cash or card | Walk-in cash payments |
| Auto-debit / standing instruction | The bank deducts the bill automatically each month | Avoiding late fees |
Paying via UAE Banks
Many of the large banks in the UAE have integrated direct FEWA/EtihadWE payment solutions into their online or mobile banking platforms, including Emirates NBD, ADCB, Ajman Bank, Dubai Islamic Bank, RAK Bank, and First Abu Dhabi Bank. For the bill payment, you can choose between “FEWA” or “EtihadWE” and then enter your Customer ID to pay the bill. See our FAB online banking guide for instructions on how to add a new biller to FAB online banking if you bank on FAB.
A FEWA (EtihadWE) bill can be paid online, via the mobile app, using the UAE bank apps, using a self-service kiosk, an exchange house, or automatically from bank accounts (bank debit).
Which Payment Method Should You Use?
| Method | Login Needed | Instant | Available 24/7 | Best For |
| Quick Pay | No | Yes | Yes | One-off, fast payment |
| Website (logged in) | Yes | Yes | Yes | Tracking consumption history |
| Mobile app | Yes | Yes | Yes | Ongoing monthly management |
| Bank app | Yes (bank login) | Yes | Yes | Paying alongside other bills |
| Kiosk/exchangeeouse | No | Yes | Varies | No internet access |
| Auto-debit | Yes (one-time setup) | Automatic | Automatic | Avoiding missed due dates |
Can someone else pay my FEWA bill on my behalf?
Yes. A Customer ID is all that is required to view and pay FEWA bills – no matter who holds the account, an account holder is not required to be present.
Common Reasons for a High FEWA Bill
A sudden spike in your FEWA bill usually traces back to one of these causes.
| Possible Cause | What to Check |
| Summer AC usage | Cooling load rises sharply in peak summer months, pushing you into a higher tariff slab. |
| Hidden water leaks | Check taps, pipes, and water tanks for slow leaks that inflate water consumption. |
| Faulty or aging appliances | Older air conditioners, water heaters, and pumps consume more power for the same output. |
| Vacant property, estimated reading | If the meter wasn’t physically read, the bill may use an estimate — request an actual reading. |
| Irrigation systems | Garden or landscaping irrigation left running on a timer can add significant water usage. |
| Pool pumps | Pumps left running continuously add a steady, often overlooked electricity load. |
| Tariff slab change | Crossing into a higher consumption slab increases the per-unit rate for that month. |
How to Raise a FEWA Billing Dispute
If the voltage presented in the charges is still incorrect despite checking the above causes, make sure to verify the meter reading once with your consumption history from the app or on your website.
Please then call EtihadWE on their hotline 800 3392, send a WhatsApp message to +971 800 3392, or send an email to cs@etihadwe.ae, with your Customer ID and the month of the billing dispute. Alternatively, EtihadWE customer happiness centres located in Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain will be able to check disputed charges face to face.
Late Payment and Disconnection Policy
Bills of exchange (“EtihadWE“) are due to be paid as per the due date printed on each bill. Overdue bills may incur a late fee, and if unpaid, the water or electricity can be disconnected.
To prevent this, residents may pay their bills a few days in advance of the date indicated on the bill, enable SMS/ push notification reminders in the EtihadWE appp or arrange automatic payment via their bank.
Common Mistakes to Avoid
| Mistake | Why It Causes Problems |
| Entering the wrong Customer ID | Pulls up the wrong account or returns no results at all |
| Using the DEWA or SEWA portal by mistake | FEWA/EtihadWE accounts are not accessible from other emirates’ utility websites |
| Trying to pay a closed or transferred account | Payment fails or is misapplied if the connection is no longer active under that ID. |
| Assuming “FEWA” and “EtihadWE” are different services | They are the same authority; searching only one name can miss the current official portal |
| Ignoring the due date shown on the bill | Leads to late fees and, eventually, disconnection risk |
Tips to Reduce Your FEWA Bill
It’s the little things that can add up to great savings in the NEA Story of a FEWA bill, as both electricity and water are metered by tiered rates, with higher charges for increased usage.
- Set the air conditioning to 24–26°C and service units regularly.
- Switch to LED lighting and turn off devices left on standby.
- Fix leaking taps and pipes promptly to cut water charges.
Also Read: Al Ansari Exchange UAE
Frequently Asked Questions
Is FEWA still active in the UAE?
Today, FEWA is operating under the name Etihad Water and Electricity (EtihadWE), and the same services are provided for the Northern Emirates.
How do I check my FEWA bill online? Log in to etihadwe.ae or the EtihadWE app and type in your Customer ID or account number for View and Pay Bill.
Can I check my FEWA bill without logging in?
Yes, you can access and pay your bill with the Quick Pay feature by providing only your account number, address, and credit card number.
Where is my FEWA Customer ID located?
It will be found at the top of your actual or virtual bill, alongside your name and connection address.
Which Emirates does FEWA/EtihadWE cover?
The four emirates of Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.
How can I pay my FEWA bill through my bank?
Log in to your UAE bank’s online or mobile banking application, add FEWA or EtihadWE as billerle,,r and pay with your customer ID.
Does VAT apply to an FEWAA bill?
Absolutely, as per the Federal legislation, where utility bills are not exempted from the 5% VAT charge!
What happens if I miss my FEWA bill due date?
There may be a late fee and a non-payment policy of cutting your power or water off.
Can I pay my FEWA bill in cash?
Yes, through the self-service kiosks, exchange houses, or EtihadWE customer happiness centers.
How do I dispute an incorrect FEWA bill?
Please call EtihadWE by calling 800 3392 or email cs@etihadwe.ae with Customer ID and Debitled Month.
Is there a mobile app for FEWA bill payment?
Yes, the official EtihadWE app is available on the App Store and Google Play.
Can tenants check a FEWA bill without owning the property?
Yes, any registered account holder, including tenants, can check and pay the bill using their Customer ID.
How We Verified This Guide
This guide was researched and written by the Daily’s editorial team using primary, official sources rather than third-party aggregators.
| Source | What It Was Used For |
| Federal Decree-Law No. (31) of 2020 | Confirms the legal restructuring of FEWA into EtihadWE |
| etihadwe.ae/en/About/Pages/Tariff.aspx (updated 14 July 2026) | Official 2026 electricity and water tariff rates |
| etihadwe.ae/en/ContactUs/Pages/Offices.aspx | Hotline, WhatsApp, email, and customer happiness center details |
| etihadwe.ae/en/Services/eServices/Pages/Bill-payment.aspx | Official bill payment and Quick Pay process |
| Disclaimer: This page is for informational purposes only. Please visit the official Etihad Water and Electricity (EtihadWE) website (www.etihadwe.ae) for the most accurate and up-to-date information. |
