Al Raffa Police Station: Location, Contact Number, Timings and Services

Al Raffa Police Station is located in the ‘Al Souq Al Kabeer‘ area of ​​Bur Dubai and serves residents in this part of the city who require police assistance. Whether you need to report an incident, inquire about a lost document, or check the status of a police matter, knowing the correct contact details can save you time. The station is situated behind the ‘Golden Cinema Theatre,’ at the junction of Street 13 and Street 13C. Call 999 for emergencies and 901 for non-emergency inquiries. According to public directories, the station operates around the clock; however, the hours for specific services may vary. Therefore, it is advisable to verify details regarding the service you require before visiting.

This guide covers the station address, contact options, directions, opening hours, and available Dubai Police services. It also explains when you can use online services instead of travelling to the station. 

Quick Facts

The address comes from a public map directory rather than a station-specific address confirmation on the official Dubai Police website. Check the map pin before travelling, especially if you plan to take a taxi or have not visited the area before.

Location and Address

Al Raffa Police Station is listed at 13, 13C Street, behind Golden Cinema Theatre, in Al Souq Al Kabeer, Bur Dubai. Online directories sometimes describe the surrounding area using names such as Al Raffa, Al Fahidi, or Al Souq Al Kabeer, which can make the destination harder to identify if you search by neighbourhood alone.

Open the 2GIS map listing before setting off and compare the map pin with the written address. Bur Dubai has busy commercial streets, shops, and traditional market areas, so sharing the exact pin with your driver is more useful than giving only a general area name.

How to Confirm the Address

Before leaving, open the station’s map listing and check the street name, neighbourhood, and displayed pin. If the address looks different from the one shown in your navigation app, call Dubai Police on 901 and ask for confirmation before travelling.

You can also consult the official Dubai Police website for service information and contact guidance. If a third-party directory gives conflicting details, confirm the information through an official channel rather than assuming that the oldest or most frequently repeated listing is correct.

Must Read: Al Qusais Police Station Dubai

Contact Number and Opening Hours

The contact details published online are not entirely consistent, so it is worth checking the correct number before relying on a direct station listing. Dubai Police provides official telephone channels for emergencies and general inquiries, making it easier to find the right point of contact without guessing.

Contacting Al Raffa Police Station

Dubai Police uses 999 for emergencies and 901 for non-emergency inquiries. Call the appropriate number according to your situation, and explain the service you need if you are asking about a station visit, an existing report, or an administrative matter.

Some third-party directories display direct numbers such as +971 4 393 7777 and +971 4 606 1600, but I could not independently confirm either as the current direct number for this station. Call 901 to verify the correct contact before using a number from an unofficial listing.

When inquiring, explain whether you need to report an incident, follow up on a case, or ask about paperwork. Providing this context helps Dubai Police direct you to the appropriate department or service channel.

Is the Station Open 24 Hours?

Many public directories list this station as being open 24 hours a day; however, this does not necessarily mean that every counter or administrative service operates around the clock. Operating hours for paperwork, certificates, and other routine services may differ from the station’s general opening hours.

If you need to visit for a non-emergency matter, call 901 first to check if the relevant service is available at the station and to ask whether an appointment or supporting documents are required. In an emergency, do not delay contacting the police simply because you are unsure about reception hours; call 999 if the situation requires an immediate response.

How to Reach the Station

Al Raffa Police Station is located in Bur Dubai, an area served by Dubai’s public transport network. The best route depends on where you are starting your journey, so check the route using your actual departure point instead of relying on a fixed travel time.

By Metro

Al Ghubaiba is a station on the Dubai Metro Green Line and serves as a useful reference point when planning a trip to this part of Bur Dubai. You can check the RTA’s official metro information before you travel.

Review the walking route from Al Ghubaiba to the specific location (map pin) to see if it suits your needs. Actual walking time depends on the specific streets, your starting point, and your walking pace; therefore, verify the route on the day itself rather than relying on unconfirmed estimates.

If walking proves difficult, consider taking a taxi for the final leg of your journey. Keep the address handy on your phone so you can confirm the destination with the driver.

By Bus

Al Ghubaiba is also an important public transport area, and buses may provide a convenient option depending on your starting point. Check current routes and departure information through the RTA before leaving.

Bus routes and service arrangements can change, so an old route number or journey estimate may no longer be accurate. Use the latest transport information for your travel date and confirm the final route to the station’s map pin.

By Taxi or Private Car

If you are traveling by taxi, show the driver the map pin and the written address instead of just stating the station’s name. This helps avoid confusion, as the names of nearby streets or neighborhoods may vary in navigation apps.

If you plan to drive yourself, check the route and parking arrangements in advance. I could not verify the existence of a dedicated ‘visitor car park’ for the station through any official source, so allow extra time to find suitable parking; do not assume that a parking space will be available right at the entrance.

Services and Reporting Procedures

Dubai Police handles matters related to public safety, reports, and official requests through its police stations and digital channels. The appropriate procedure depends on the specific issue you wish to address, and visiting the Al Raffa Police Station is not required for every service.

Outlined below are the key services and procedures provided by Dubai Police. Before visiting any location, be sure to review the guidelines for the service you require—especially if you need a certificate, wish to check the status of a previously filed report, or have a matter that can be resolved online.

Reporting a Crime or Urgent Incident

If a crime is in progress, someone is in immediate danger, or the situation requires urgent police intervention, call 999. Provide your location to the operator, clearly explain the situation, and follow the instructions given.

If the matter is not urgent, contact 901 or check the relevant reporting service on the official Dubai Police website. If you need to visit a police station, verify beforehand whether that station can handle your case, and keep any reference numbers or official correspondence for future reference.

If the situation requires immediate police assistance, do not wait to fill out an online form. First, use the emergency number and follow the operator’s instructions.

Reporting a Non-Emergency Matter

Certain police-related matters can be handled via digital services without visiting a police station. Dubai Police offers online facilities accessible through its official website and app—for filing reports, obtaining information, and accessing other services, though the specific procedure depends on the nature of the case.

First, locate the service relevant to your situation and review the associated instructions before submitting any information. Once the process is complete, save the confirmation message or reference number, as you may need these details to check the status of your request.

An online submission is not a replacement for emergency assistance. If an incident requires an immediate police response, call 999 instead of waiting for an online report to be reviewed.

Must Read: Jebel Ali Police Station Dubai

Lost Documents and Personal Belongings

If you lose your passport, wallet, phone, or other personal belongings, be sure to check the Dubai Police’s official ‘Lost Items’ service before visiting a police station. This service is available both digitally and in person; however, the required documentation and procedures may vary depending on the submission method.

You may need your Emirates ID or passport to complete the request. Official information regarding lost and found items on the ‘Visit Dubai’ website provides details on available service channels and applicable fees, so please review the current requirements before submitting a report.

If you find property belonging to someone else, follow the official Found Items procedure rather than assuming it follows the same process as a lost-item report. If you believe your belongings were stolen, explain the circumstances when contacting Dubai Police so you can receive guidance on the appropriate reporting process.

Police Clearance and Other Certificates

Dubai Police provides official certification services, including the ‘Good Conduct Certificate.’ Depending on the specific service and your personal circumstances, you may be able to apply online instead of visiting a police station.

Before visiting a police station, review the official information regarding the ‘Good Conduct Certificate’ service. Check the eligibility criteria, required documents, fees, and any additional requirements applicable to your application, and then verify whether or not a visit to the police station is necessary.

Do not assume that a certificate will be issued immediately at the station. Processing depends on the service requirements and whether Dubai Police needs further information or additional steps from the applicant.

Traffic-Related Matters

Dubai Police provides traffic-related services through its official channels, but the correct process depends on the issue. Reporting an incident, asking about a traffic violation, checking a fine, and resolving another vehicle-related matter may involve different procedures.

For an incident requiring immediate assistance, use the appropriate emergency channel. For routine questions, call 901 or check the official Dubai Police website to identify the relevant service before visiting.

If your matter involves a vehicle, keep the registration details and any relevant documents available. Confirm whether an in-person visit is necessary so you do not make an unnecessary trip.

Tourist Assistance and Complaints

Tourists can utilize the Dubai Police ‘Tourist Support Service’ for assistance, complaints, and information. Details regarding this service and available contact channels are provided on the official Dubai Police ‘Tourist Police’ webpage.

If you are visiting Dubai, clarify whether you need to report an incident, inquire about a lost item, or require general assistance. Keep your passport details and relevant documents ready to present if needed, and follow the instructions provided by Dubai Police.

In case of an emergency, call 999. For general inquiries, contact 901 or consult the relevant government digital service.

Online Services Before You Visit

You do not need to visit a police station for every police-related request. Dubai Police provides online access to various reports, applications, inquiries, and support services through its official website and app; therefore, checking the available options first can save you time.

Start by finding the service that meets your needs and reviewing the relevant instructions. Prepare the required information, follow the official submission procedure, and keep a record of any confirmation or reference number you receive.

Use official Dubai Police channels when entering personal details or uploading documents. Avoid unfamiliar websites that request sensitive information while claiming to offer police reports or certificates.

If the instructions require an in-person visit, call 901 to confirm the correct location and service hours. This simple check can help you avoid travelling to a station that cannot handle your particular request.

What to Bring When Visiting

The required documents depend on the purpose of your visit; therefore, there is no single, universal checklist that applies to every police service. Carry identification documents and other information relevant to your case, and verify the specific requirements before leaving home.

Depending on your situation, you may need your Emirates ID or passport, a brief description of the incident, and relevant photos, messages, or receipts. Vehicle registration details can be helpful for traffic-related matters, while references to an existing report or previous police correspondence may prove useful when following up on a case.

Keep contact details for anyone who may be able to provide relevant information, if applicable. Only submit documents requested for your service, and do not delay reporting a serious incident while gathering paperwork; contact the police promptly and follow their instructions.

Conclusion

Before visiting the Al Raffa Police Station, check its location on a map, verify the correct contact details, and confirm whether the station can handle your specific request. Call 999 for emergencies and 901 for general information or inquiries.

These precautions are useful because direct phone numbers or service hours listed in public directories are not always accurate or up-to-date. Relying on official Dubai Police sources helps you avoid acting on outdated or incorrect information and makes it easier to take the right next step.

Must Read: Naif Police Station

Frequently Asked Questions

1. Where is Al Raffa Police Station located?

This station is located in the ‘Al Souk Al Kabeer’ area of ​​Bur Dubai—behind the Golden Cinema Theatre—at the intersection of 13th and 13C Streets. Be sure to check the details on the 2GIS map before traveling, as descriptions of the surrounding area in public directories may vary.

2. What is the station’s contact number?

Public directories list conflicting direct telephone numbers, and I have been unable to independently verify which number is current. For non-emergency inquiries, call 901 and ask Dubai Police to confirm the contact details for the appropriate station.

3. Is the station open 24 hours?

Third-party directories list the facility as open 24 hours, but individual administrative services may operate at different times. Please call 901 to verify availability before visiting for paperwork, certificates, or other routine matters.

4. Which metro station should I use?

Al Ghubaiba is a Green Line metro station and serves as a useful landmark for reaching this part of Bur Dubai. Before starting your journey, check the route from the station to the police station’s map pin.

5. Should I call 999 or 901?

Call 999 for emergencies requiring immediate police assistance. Use 901 for non-emergency inquiries, service information,n and routine questions.

6. Can I report a lost item online?

Yes, Dubai Police provides a service for lost items—with specific options—through its website and app. Please check the current requirements and applicable fees before submitting your request.

7. Can I apply for a police clearance certificate online?

Dubai Police offers the Good Conduct Certificate service through digital channels. Review the official requirements regarding eligibility, documentation, and fees, and determine whether your circumstances necessitate additional steps.

8. What documents should I take to the station?

Bring identification documents and any evidence related to your case, such as photographs, vehicle details, or references to existing reports. Requirements may vary depending on the specific service, so please verify what is needed before you go.

9. Can tourists contact Dubai Police for help?

Yes. Dubai Police provides Tourist Support for relevant visitor inquiries and complaints. Call 999 for emergencies or 901 for general inquiries, and consult the official Tourist Police information for further guidance.

10. Do I need to visit the station for every police service?

No. The process for certain reports, inquiries, and certificate requests can be initiated online. To determine whether a personal visit is required for your request, please first check the official Dubai Police website or app.